Terms & Conditions

Terms and Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products ("Products") listed on our websites essensual.sg and (the "Site") to you. Please read these terms and conditions carefully before ordering any Products from our Site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

You can communicate with us using the following email address: [email protected]

This Site intended for sales to people resident in Singapore or individual’s resident outside Singapore and for individuals who are at least 18 years of age.

How the contract is formed between you and us

You can choose Products and collect them in a shopping cart by using the button "Add to Shopping cart". If, after fully completing the order page, you click on the button "Checkout" you make an offer to buy the Products in the shopping cart.

Prior to completing your order, you can access a summary page which allows you to see and change the selected Products and other information relating to your order. After completing an order, you will receive an e-mail acknowledging that we have received your order and including an order reference. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us (the "Contract") will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will also normally contact you if we are not accepting your order or part of your order for any reason.

1.      Prices

The prices of any Products will be as quoted on our Site from time to time, except in case of obvious error. These prices include the current applicable GST but exclude delivery costs, which will be added in the total amount due.

Prices are liable to change. Changes will not affect contracts retrospectively for which we have already sent you a Dispatch Confirmation.

2.      Deliveries/Shipping Costs

Please note that we will deliver to any address outside Singapore. Unless otherwise set out on the Site, we endeavour to have your order dispatched within 3 working days of receipt of your order. We use but are not accountable for the Qxpress delivery services. We anticipate delivery of your goods via this service to be within 1-3 working days commencing from the date we send you your Dispatch Confirmation.

For local orders value below $80 nett we charge a fixed amount of $5.00 for delivery, delivery of orders over $80 nett is free. For overseas shipment shipping charges will indicate during checkout.

3.      Payment

Payment for all products must be made with a credit/debit card (Visa and MasterCard), or Paypal

Risk and Title

The Goods will be your responsibility from the time of dispatch.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. 

4.      Consumer Rights

We will only issue a full refund if products are delivered defective or not as described. Please return the Products in their original sale condition, with labelling still attached.

5.      Refunds Policy

Please see our Returns Policy.

Return policy

Due to personal hygiene purpose all underwear purchased are not refundable or exchangeable.

6.      Notices

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This does not affect your legal rights.

All notices given by you to us must be given to us via email only, using our contact details set out above. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent or 24 hours after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter that such letter was properly addressed, stamped and placed in the post, and in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.